shipping policy

At ordertoday, we understand the importance of timely and reliable shipping. We strive to provide our customers with a seamless and efficient shipping experience. This shipping policy outlines the details and guidelines for shipping orders placed on our website.

Processing Time:

Once an order is placed, our team works diligently to process and prepare it for shipment. We aim to process all orders within 1-2 business days. Please note that during peak seasons or promotional periods, processing times may be slightly longer.

Shipping Methods:

We offer various shipping methods to cater to different customer needs. The available shipping methods will be displayed at the checkout page, and you can choose the one that suits you best. Our shipping methods include standard shipping, expedited shipping, and overnight shipping.

Shipping Costs:

The shipping cost for your order will depend on the weight, dimensions, and destination of the package. The exact shipping cost will be calculated and displayed at the checkout page before you complete your purchase. We strive to offer competitive shipping rates to ensure you get the best value for your money.

Shipping Time:

The shipping time will vary depending on the shipping method selected and the destination of the package. Once your order has been shipped, you will receive a confirmation email with tracking information. This will allow you to track the progress of your package and estimate its arrival time.

International Shipping:

We currently offer international shipping to select countries. The availability of international shipping and the applicable shipping costs will be displayed at the checkout page. Please note that international shipments may be subject to customs duties, taxes, and other fees imposed by the destination country. These additional charges are the responsibility of the customer.

Order Tracking:

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to track the progress of your package on our website or the shipping carrier's website. Please allow some time for the tracking information to be updated.

Shipping Restrictions:

There may be certain products that are subject to shipping restrictions or regulations imposed by local authorities or shipping carriers. In such cases, we will notify you during the checkout process if any restrictions apply to your order.

Lost or Damaged Packages:

In the rare event that your package is lost or damaged during transit, please contact our customer support team as soon as possible. We will work with the shipping carrier to resolve the issue and ensure that you receive a satisfactory resolution.

Change of Shipping Address:

If you need to change the shipping address for your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that changes to the shipping address may cause delays in delivery.

Customer Support:

If you have any questions or concerns regarding our shipping policy or your order's shipping status, please don't hesitate to contact our customer support team. We are here to assist you and provide you with the best possible shopping experience.