refund policy

At ordertoday, we strive to provide our customers with the highest quality products and exceptional customer service. We understand that sometimes a product may not meet your expectations or you may change your mind. In such cases, we offer a straightforward refund policy to ensure your satisfaction.

30-Day Money-Back Guarantee: We are confident in the quality of our products and want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return the product within 30 days of receiving it for a full refund. No questions asked.

Conditions for Refund: To be eligible for a refund, the product must be unused, in its original packaging, and in the same condition as when you received it. Please note that certain products, such as personal care items or perishable goods, are exempt from this refund policy.

Return Process: To initiate a return, please contact our customer support team within 30 days of receiving your order. They will guide you through the return process and provide you with a return authorization number. Once your return is approved, you can send the product back to us using a trackable shipping method. Please ensure that the return package is securely packed to prevent any damage during transit.

Refund Processing: Once we receive your returned product, our team will inspect it to ensure it meets the conditions for a refund. If everything is in order, we will process your refund within 5 business days. The refund will be issued to your original payment method. Please note that it may take additional time for the refund to reflect in your account, depending on your bank or credit card provider.

Exchanges: We currently do not offer exchanges for products. If you wish to exchange a product, you will need to return the original item and place a new order for the desired product.

Damaged or Defective Products: In the rare event that you receive a damaged or defective product, please contact our customer support team immediately. We will arrange for a replacement or provide a full refund, depending on your preference.

Non-Refundable Items: Please note that certain items are non-refundable, including gift cards, downloadable software, and personalized or customized products. These items are clearly marked as non-refundable on our website.

Customer Satisfaction: Your satisfaction is our top priority. If you have any questions or concerns regarding our refund policy, please don't hesitate to contact our customer support team. We are here to assist you and ensure that you have a positive shopping experience with ordertoday.